Help with Setup

Question 1

What's the fastest way to get started with Sukma?

Accepted Answer

The fastest path depends on what you need:

For mock interview practice → go to /screening/discover and start a Live Interview. No workspace setup needed.

For creating a quick assessment → go to /skill-test/create and build your first test in a few minutes.

For building a course → go to /plan and describe your topic or goal.

For exploring AI coaching → go to /session and pick a topic.

For setting up a full team workspace → request a demo to get a guided setup. It's faster with a walkthrough.

The main advice: try the product first. You don't need a workspace, billing account, or enterprise contract to see how it works.

Question 2

How do I sign in or accept an invitation to Sukma?

Accepted Answer

How you sign in depends on how you were set up.

If you were invited by an organization:
1. Check your email for an invitation from Sukma or your organization
2. Click the Accept invitation or Join workspace link
3. Sign in with the same email address the invite was sent to
4. You'll land in your workspace automatically

If you're signing in on your own:
1. Go to sukma.org or directly to any product page
2. Click Sign in or Get started
3. Use your email, Google account, or SSO

If you're using a white-label or partner platform:
• Use the login link from your partner's platform, not sukma.org
• The entry point may look different, but it's the same Sukma backend

If login fails, double-check you're using the right email and that the invitation hasn't expired.

Question 3

How does billing work in Sukma? What are credits?

Accepted Answer

Sukma uses a credit-based system. Different products use different credit types because they do different things.

Credit types by product:
• Live Interview and AI Coaches → session minutes
• Skill Test → assessment credits (per attempt or question)
• Course Builder → build credits (per content generation)
• Team Sessions → session minutes shared across participants

Current credit balance types: Course build credits, Mock interview prep credits, Learning session minutes, Mock interview session minutes, Skill test question credits

How to manage billing:
1. Go to workspace Settings → Billing to see your current balances and recent usage
2. Add credits directly from that screen
3. If your organization is partner-managed, billing routes through your partner — request credits from their admin

You can start most products with the free evaluation tier. You'll only need to add credits when you hit usage limits or start running team-scale programs.

Question 4

What security and compliance documentation does Sukma publish?

Accepted Answer

Sukma publishes the following trust and compliance materials publicly — no NDA or sales call required:

• Trust Center (/trust-center) — Main starting point for enterprise review. Covers governance posture, data controls, and deployment overview.
• FERPA Readiness (/ferpa-readiness) — For education institutions handling student records.
• SOC 2 Readiness (/soc2-readiness) — Audit-ready security controls and evidence.
• Accessibility Readiness (/accessibility-readiness) — WCAG coverage for learner-facing workflows.

For formal procurement reviews, security questionnaires, or DPA requests, use the enterprise contact form to connect with the Sukma compliance team directly.

Help with Setup

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