Help Center
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Search for an answer, pick a product, or choose by your role. Every page gives you a clear next step.
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Type a product name, question topic, or keyword like "login", "credits", or "interview" to find the right answer fast.
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Get help by role
Not everyone uses Sukma the same way. Pick your role for answers that are actually relevant to you.
Independent Learners
Choose this if you are exploring Sukma on your own, without a team or organization workspace.
Best for
Try any product without needing a workspace account, billing setup, or team invite.
Organization Leaders
Choose this if you are responsible for rolling out Sukma across a team, department, or organization.
Best for
Configure your workspace, enable products, manage billing, and set access policies for your team.
Managers & Facilitators
Choose this if you run sessions, workshops, or programs but do not control the workspace overall.
Best for
Launch sessions, review results, and coordinate delivery within your scope — without touching admin or billing.
Members & Audience
Choose this if you have been invited to join a session, take a course, or complete an assessment.
Best for
Understand your invitation, how to join correctly, and what to do when something does not open.
White-Label Partners
Choose this if you deploy Sukma under your own brand for your customers or downstream organizations.
Best for
Understand branded entry, how to manage downstream organizations, and how billing routes through your partnership.
Security & Procurement
Choose this if your role is to review Sukma for security, compliance, privacy, or procurement.
Best for
Access governance documentation, compliance evidence, and the right contact for enterprise review.
Get help by product
Know which product you're using? Pick it below for step-by-step guidance, common questions, and setup tips.
Live Interview
Realistic live interview practice backed by governed session records, access controls, and audit-ready evidence.
Best for
Practice answering live questions, thinking aloud, and preparing for real interview rounds.
Skill Test
Shareable governed assessments with creator-owned controls, reportable outcomes, and audit-ready delivery posture.
Best for
Create links with MCQ, text, or whiteboard questions and review results in one place.
Course Builder
Structured course generation with governed ownership, organization-controlled access, and audit-ready lifecycle evidence.
Best for
Generate a full course outline from a goal, job description, or topic prompt — then refine and publish.
AI Coaches
Adaptive live learning with governed session artifacts, role-aware access control, and audit-ready evidence.
Best for
Guide learners through topics in real time — the AI explains, responds, and adapts to each person.
Team Sessions
Shared-room live learning on the governed learning-session runtime, with the same retention, purge, and evidence controls.
Best for
Bring multiple people into one shared room for group practice, workshops, or team onboarding.
Get help with setup
Stuck on login, access, billing, or compliance? Pick the topic that matches your problem.
Getting Started
Choose this if you are not sure where to begin with Sukma.
Best for
Find the right product for your immediate goal — without getting lost in setup first.
Accounts & Access
Choose this when you or someone on your team cannot sign in, access a product, or join the right workspace.
Best for
Fix login issues, invitation problems, and access errors quickly.
Workspace Roles & Permissions
Choose this when you need to set up or understand who can do what in your workspace.
Best for
Set clear access boundaries so the right people control the right things — without over-permissioning.
Billing, Credits & Funding
Choose this when you need to understand how Sukma billing works or how to manage your credits.
Best for
Understand which credits each product uses and manage your workspace balance from one place.
White-Label Deployment
Choose this when a branded domain, partner login, or downstream organization deployment is involved.
Best for
Understand what white-label deployment looks like for partners and their end customers.
Trust & Compliance
Choose this for security, privacy, accessibility, or compliance documentation and guidance.
Best for
Find the right governance documentation before starting an enterprise or institutional review.
Top questions
Which Sukma product should I use? I'm not sure where to start.
Think about what outcome you need — that narrows it down quickly.
Read guide
How do I sign in or accept an invitation to Sukma?
How you sign in depends on how you were set up.
Read guide
How does billing work in Sukma? What are credits?
Sukma uses a credit-based system. Different products use different credit types because they do different things.
Read guide
What security and compliance documentation does Sukma publish?
Sukma publishes the following trust and compliance materials publicly — no NDA or sales call required:
Read guide
Security & compliance
Trust Center
Start the enterprise review with governance, security, and control context.
FERPA Readiness
Review institution-managed records, retention, and access boundaries.
SOC 2 Readiness
See audit-ready controls, evidence coverage, and operational review detail.
Accessibility Readiness
Review accessibility posture for learner-facing and team-facing workflows.