Help Center Guide
A product shows in the menu but I get an access error. What should I do?
There are a few common causes:
There are a few common causes:
1
The product hasn't been enabled by a workspace owner or admin yet.
2
Your role doesn't have permission for this product in your workspace.
3
You're signed in with a different account than the one that was invited.
4
Your workspace is in a partner-managed deployment with extra restrictions.
What to try:
Confirm you're signed in with the right account
Ask your workspace admin to check if the module is enabled in workspace Settings
If you were invited by a partner organization, use the link from that invitation email
If none of these fix it, contact account support with the URL you're trying to reach and your account email.