Help Center Guide
I'm getting an access denied error. What should I check?
Access issues usually come from one of these causes:
Access issues usually come from one of these causes:
Wrong account — Are you signed in with the right email? Try signing out and back in with the email used for your invite.
Missing invitation — Some workspaces require you to accept an invitation first. Check your email for an invite link.
Product not enabled — The product may not be enabled in your workspace yet. Ask your workspace admin to enable it in Settings.
Role restriction — Your role may not include access to this specific product. Ask your admin to confirm your role and adjust it if needed.
Partner platform — If you're on a white-label deployment, sign in from the partner's URL, not sukma.org directly.
If none of these fix it, contact account support with the URL you're trying to reach and the email you're signed in with.